Support 24/7365 days a year

Our service desk offers support 24/7 365 days a year in multiple languages.

Service desk

If you need IT support 24 hours a day, or maybe you offer a product or service in a market where your customers require 24/7 support, we have the solution. We are able to white-label our solution centre in order to support you or your customers in whatever way you require.

In-depth knowledge about client solutions combined with a high level of expertise and excellent routines guarantees a high level of resolution and satisfied clients. We are the SPOC for all subcontractors for our hybrid solutions, and our mPoint portal offers an efficient tool for collaborating with clients on support issues.

White Label support service

Do you develop software and provide it as SaaS? Or maybe you supply a service or product that are critical to your customers? More and more businesses want to be able to offer 24/7 support for their customers – either on the basis of demand in the marketplace in order to provide the same level of service as their competitors or to increase the service level associated with their services. What they all have in common is that they know that setting up their own 24/7 support is expensive.

That is why we have built up a solution centre that is able to act as first line support for your customers. With professional customer consultants, we handle all enquiries and escalate them in a way that suits your requirements and those of your customers. This means that they are able to focus on their core business and leave all support services to us.

24/7 support for our customers

As we operate critical infrastructure for many of our clients, we had to set up a 24/7 support division. This division deals with enquires from many of our clients day and night. We monitor and work proactively to prevent critical systems going down, and we are on hand 24 hours a day to help your employees with any challenges they may encounter with their systems.

This service gives our clients peace of mind as they know that their employees are helped 24/7 and that IT systems are never left to their own devices.