Protan’s Need for a Scalable IT Solution
Through this partnership, Embriq becomes an integrated part of Protan’s business, with the goal of modernizing, enhancing, and strengthening Protan’s IT systems. The aim is to support growth and operational efficiency while ensuring that Protan meets its commitments across production, sales, documentation, and deliveries. Deliverables range from administrative IT systems to production and office support solutions, including critical industrial control systems.
“We are confident we have chosen the right provider. During the onboarding project, Embriq was proactive and highlighted critical activities that helped us prioritize and secure a successful delivery. Furthermore, key personnel were highly accessible—morning and evening—to ensure the migration was completed. This has continued even after go-live,” says Roger Ølstad, Project Manager at Protan.
Tailored Deliveries
Embriq provides Single Point of Contact (SPOC) services, meaning all inquiries from Protan’s end-users are handled and followed up until resolved. As a full-service IT provider, Embriq is also responsible for coordinating and managing third parties involved in the value chain to ensure a coherent service delivery.
“Embriq joined a project with ambitious timelines. It was critical to have the ability to prioritize effectively during the onboarding, especially given the limited documentation in our existing solutions. It was essential that Embriq stayed engaged, reported proactively, highlighted risks, and helped us prioritize the right actions. I find Embriq to be solution-oriented and motivated,” continues Ølstad.
Embriq has also established an operational platform for Protan, ensuring a smooth transition to Embriq as the new provider. Through this platform, service and support levels are kept high, while Protan’s IT solutions are aligned with both current and future requirements.
“The partnership between Protan and Embriq has laid the foundation for a strong, future-oriented IT department that supports both administrative and production-related IT needs. Protan now has an IT solution well equipped for the future—with a partner that safeguards mission-critical operations, security, and provides agile and proactive IT operations,” says Rene Eriksen, Vice President IT Managed Services at Embriq.
Embriq operates Protan’s IT environment proactively, with the aim of addressing current needs while preparing the IT systems for future demands. This includes management and operation of clients (PCs and mobile devices), M365 administration, application operations, network management, and security services. By identifying and implementing modernization initiatives, Embriq enables Protan to operate efficiently and maintain its competitive edge.
About Protan
Protan is a global leader in innovative and sustainable waterproofing solutions, dedicated to protecting buildings and infrastructure for generations. Guided by the vision Futureproofing Waterproofing, we strive to ensure that our products and solutions endure over time while contributing to a more sustainable future.
Founded in Norway in 1939, Protan combines decades of expertise with cutting-edge technology to deliver high-quality roofing membranes, ventilation systems, and technical textiles that meet the highest industry standards. Our mission is clear: to ensure our solutions stand the test of time and contribute proudly to a sustainable future.
Protan operates in over 50 countries, offering customized solutions that help our customers achieve long-lasting performance, energy efficiency, and environmental responsibility. With a commitment to innovation, durability, and customer satisfaction, Protan is shaping the future of waterproofing and climate-smart construction.
About Embriq
Embriq is a leading provider of advanced IT operations, software, industrial IoT technology, and consulting services. We deliver solutions that help complex and transaction-intensive businesses optimize their competitiveness across industries such as energy, manufacturing, and retail. Embriq employs approximately 200 people and delivers services in Norway and Sweden.
