Support 24/7365 days a year

Our service desk offers support 24/7 365 days a year in multiple languages.

Service desk

If you need IT support 24 hours a day, or maybe you offer a product or a service in a market where your clients need 24/7 support, we have the solution. We are able to white-label our solution centre in order to support you or your clients in whatever way you require.

In-depth knowledge about client solutions combined with expertise and excellent procedures guarantees a high level of resolution and satisfied clients. We are SPOC for all subcontractors to our hybrid solutions, and through our mPoint portal we offer an efficient tool for cooperation with clients on support issues.

White Label support services

Do you develop software and provide this as SaaS? Or do you provide a service or product that is critical to your customers? More and more businesses offer their customers 24/7 support – either on the basis of demand in the marketplace in order to provide the same level of service as their competitors or to increase service levels. True for all of them is the fact that setting up their own 24/7 support is expensive.

That is why we have built up a solution centre that can act as first line in facing your customers. With professional customer consultants, we are able to hand all enquiries and escalate these in a way that suits your requirements and those of your customers. This means that they are able to focus on their core business and leave support to us.

24/7 support for our clients

As we operate critical infrastructure for many of our clients, we had to set up a 24/7 support division. This division deals with enquiries from our clients around the clock. We monitor and work proactively to prevent critical systems going down. We are on alert 24/7 to help your employees with any challenges they may encounter with their IT systems.

This service means that you have peace of mind as you know that your employees are given support at any time of day and that your IT systems are never left to their own devices.